Order Process

Our goal is to provide you with the best service possible by being there throughout the entire design process and ensuring that your order runs smoothly. Because of the highly personalized nature of our invitations, we do not offer online ordering. We take orders by phone, email, or fax and once your order is received, a design consultant will be in touch with you to assist with color choices, wording, envelope selections, and anything else that you may need help with.

Getting Started

Once you’ve found your perfect invitation, click on the "fill out an order form" link found at the bottom of each product page to download a pdf order form. Just fill out this form and email or fax it back to us at 408-521-3330. A Paper Chez design consultant will contact you to walk you through the ordering and design process. You can also call us at 650-777-7838 to speak to someone directly.

If none of the designs in our collection suits your taste and you would like to have a one-of-a-kind design created, please call 650-777-7838 and a design consultant will walk you through the custom design process.

Samples

We strongly encourage ordering samples before placing an order. This would give you a chance to see the quality of the printed product and to experience the textures and colors first-hand. A sample invitation set is $10 and includes the invitation, reply card, and matching printed envelopes with liners. To order samples, please go to the samples page. The cost of the samples is credited to your final order.

When to order

We recommend ordering your wedding invitations 3-4 months prior to your wedding date or as soon as all the details of your wedding have been set. Please allow at least 1 month from the order date to receive your invitations. Rush service is available for an additional fee if the schedule allows.

Custom designs take 8-10 weeks to from the start of the design process to the final delivery of invitations. We recommend starting the custom design process 5-6 months prior to your wedding date.

How to order

Step 1: Choose a design and order samples. This step is optional but recommended since we want you to experience the textures and colors of our invitations in person.

Step 2: Once you have selected a design, send in your order by filling out our pdf order form and email or fax it back to us. You will be able to specify your preferences for fonts, ink colors, and envelopes.

Step 3: Once we have a signed contract, a design consultant will work one-on-one with you to help create your perfect letterpress invitation. A pdf proof of your design will be sent within 2 business days. 2 rounds of revisions to your initial proof are included with your order. Additional revisions are $50 per proof.

Step 4: Your invitations should arrive within 4 weeks after the final proof approval.

Payment

We accept Visa, MasterCard, and personal checks. Personal checks will need to clear before any work begins.

Sales Tax

We are required to collect sales tax on all orders shipped to addresses within California. The sales tax will be calculated based on the rate of the city or county that the order is shipped.

Shipping & Handling

We ship via Fedex and UPS. Because packages vary in weight and size, we will do our best to provide you with an estimate at the time of your order.

Cancellations

There is a $100 fee applied to orders cancelled before proof approval. All orders cancelled after proof approval will be billed in full.

Due to the personalized nature of our products, we cannot accept returns. For this reason, it is important that during the proofing process, you ensure that all information is correct, and that the invitation is exactly as you would like it before we go to print.

Privacy and security

Paper Chez takes your privacy and security matters seriously. Any personal information we collect from you is kept confidential and is used only to communicate about your order with us. The information we collect on this site will not be shared or sold to any outside parties.